Culture Stream Network / CULTR+ Terms of Service

Effective date: November 3, 2026

Welcome to Culture Stream Network, including CULTR+ (“Culture Stream Network,” “we,” “us,” or “our”). These Terms govern your use of our website, applications, streaming platform, and products and services purchased directly from us.

By using our services, you agree to these Terms. If you do not agree, please do not use the services.

1. Our Services

Culture Stream Network offers entertainment and digital services. Depending on availability, our offerings may include free and paid streaming, subscriptions, mobile data and connectivity, devices, and related services.

Some offerings may be in beta, coming soon, or subject to supplier approval. A description on our website does not guarantee that a service is available for every customer, device, or location. Availability and purchase terms will be disclosed before you place an order.

2. Eligibility and Accounts

You must be at least 18, or the age of legal majority where you live, to purchase services or enter into a subscription. Minors may use age-appropriate services with a parent or guardian’s permission and supervision.

Provide accurate account, contact, billing, and service-address information. You are responsible for protecting your login credentials and notifying us if you believe someone has accessed your account without permission.

3. Orders, Prices, and Availability

The price, included features, service period, and applicable charges will be shown before you confirm your purchase.

A 30-day service package is not necessarily a calendar-month subscription. Your order confirmation will identify the applicable period and, for connectivity products, when that period begins.

If an order cannot be fulfilled or contains a material pricing or availability error, we will contact you. We will not substitute a materially different product or increase your charge without your agreement. If we cancel an unfulfilled order, we will refund the amount collected for it.

4. Subscriptions and Automatic Renewal

A one-time purchase does not become a recurring subscription unless you expressly authorize recurring billing.

When you enroll in an automatically renewing subscription, you authorize the recurring charges disclosed at checkout, including applicable taxes and fees. Your subscription continues at the disclosed billing interval until canceled.

Any trial period, introductory price, renewal price, or minimum commitment will be disclosed before enrollment. Free services do not automatically become paid subscriptions without your consent.

For a change to your recurring price, we will provide advance notice and an opportunity to cancel before the new price takes effect.

5. Cancellation

You may request cancellation by emailing infor@culturestreamnetwork.com or calling 833-692-8587. If your account or payment confirmation provides an online cancellation option, you may use that option as well.

Include enough information to identify your subscription, such as your account email and service name. Do not send your full payment-card number or account password.

Cancellation stops future subscription renewals. Unless the applicable offer states otherwise, access continues through the paid service period. Cancel before your next renewal date to avoid the next charge. We do not charge a cancellation fee unless a separate commitment and fee were clearly disclosed and accepted before purchase.

Deleting an application or stopping use of a service does not cancel a subscription.

6. Refunds and Billing Problems

Any product-specific refund or return policy presented before purchase forms part of your order.

Cancellation alone does not automatically entitle you to a refund for service already provided. However, we will review requests involving duplicate charges, incorrect billing, failed delivery, activation problems, or services materially different from those purchased.

If a service cannot be delivered or activated because of an issue within our or our supplier’s responsibility, contact us so we can resolve the issue or arrange an appropriate refund.

These Terms do not limit refund, warranty, payment-dispute, or other rights available under applicable law.

7. Promotions and Ambassador Codes

Promotional and brand ambassador discounts apply only to eligible purchases and must be entered or applied as instructed before checkout.

A recurring discount applies only when the offer expressly states that it repeats. Your checkout summary will show the discounted amount and any stated duration or eligibility conditions.

Promotions cannot be combined unless expressly permitted. Changes to an existing subscription discount will be communicated before they affect a future renewal.

Ambassadors may receive compensation for qualifying referrals. Customer discounts and ambassador compensation are separate. Ambassador participation and payments are governed by a separate agreement.

8. Payments and Financing

Available payment methods are displayed at checkout. We use third-party payment providers to process transactions.

Financing, installment payments, buy-now-pay-later arrangements, and lease-to-own offers, when available, require separate approval and agreements with the applicable provider. Selecting “Finance Now” does not guarantee approval or particular payment terms.

Review the provider’s agreement for the total payment amount, fees, ownership terms, payment schedule, and cancellation or return requirements. Canceling a Culture Stream Network subscription does not automatically cancel a separate financing or lease agreement.

9. Streaming and Content

Unless a separate written agreement permits otherwise, streaming access is for personal, noncommercial viewing.

You may not rebroadcast, redistribute, resell, publicly exhibit, download without authorization, or bypass access controls protecting our programming.

Channel availability, schedules, advertisements, and content may change because of licensing, programming decisions, technical issues, or territorial restrictions. A subscription does not guarantee permanent access to a particular channel or program unless expressly promised in your purchase terms.

Streaming performance depends on your device, internet connection, network conditions, and other factors. Your internet or mobile provider may charge for data used while streaming.

10. Mobile Data, eSIMs, and Internet Services

Connectivity services are subject to the specific plan details disclosed before purchase. These may include:

• Compatible devices and coverage areas.

• Activation and expiration dates.

• High-speed data allowances.

• Daily or total-plan usage limits.

• Reduced speeds after an allowance is used.

• Hotspot and tethering permissions.

• Top-up and renewal availability.

• Network management and acceptable-use conditions.

Daily high-speed allowances do not become a pooled monthly allowance unless the plan expressly says so. Unused daily data does not roll over unless specifically included.

“Unlimited” data, when offered, may include a stated high-speed allowance followed by reduced speeds. Any such limits will be identified in the plan description.

Actual speeds and coverage vary by location, device, signal, congestion, and the underlying network. Advertised maximum speeds are not guaranteed minimum speeds.

Before installing an eSIM, confirm that your device supports the product and is unlocked where required. Do not delete an installed eSIM unless instructed; reinstalling or transferring it may not be supported.

Applicable service-specific terms and broadband disclosures will be provided with the relevant offering.

11. Calling, Messaging, and Emergency Services

A data-only eSIM or internet plan does not include a telephone number, ordinary voice calling, SMS/MMS, or emergency calling unless the purchased service expressly includes those features.

Customers may separately use third-party calling or messaging applications over our data service. Those applications are provided under their own terms, and their availability does not mean they are operated or endorsed by Culture Stream Network.

Free personal Google Voice does not provide emergency calling. Do not use that application to contact 911.

A compatible cellphone may be able to call 911 through its native Phone application without an active voice subscription when a compatible cellular network is reachable. That capability is separate from our data service and may lack reliable location delivery or callback capabilities.

If we offer a voice product with emergency calling, its emergency-service features, location requirements, and limitations will be disclosed separately before activation. Do not assume that an address registered for VoIP emergency service automatically updates when you travel.

12. Number Transfers

Number transfers are subject to eligibility and the requirements of the receiving and existing providers. Completion dates are estimates unless expressly guaranteed.

Keep your existing service active until the receiving provider confirms that the transfer is complete. A completed transfer may terminate the associated line with your previous provider and affect other services or discounts on that account.

When you arrange service directly with a third-party provider, you are responsible for that account and any transfer charges. Assistance from our team does not transfer ownership of your third-party account to us.

13. Devices and Equipment

Device descriptions will identify the condition, included accessories, compatibility information, and applicable warranty or return terms.

Equipment charges, shipping, installation, deposits, and requirements to return rented or loaned equipment will be disclosed before purchase.

Do not assume that a device supports every carrier, eSIM product, network band, or software feature. Contact us before ordering if compatibility is uncertain.

14. Acceptable Use

You may not use our services to:

• Commit fraud, violate the law, or infringe another person’s rights.

• Harass, threaten, impersonate, or exploit others.

• Send spam or unauthorized automated communications.

• Introduce malicious software or disrupt our systems.

• Access another customer’s account without permission.

• Circumvent payment, security, licensing, or usage restrictions.

• Resell services without written authorization.

We may restrict activity that threatens security, violates these Terms, or interferes with service for others.

15. Chat, Comments, and User Submissions

You retain ownership of content you submit, but grant us permission to host, display, transmit, and moderate it as necessary to operate the relevant service.

Do not post content that you lack permission to share. Do not post unlawful, threatening, defamatory, discriminatory, or privacy-invasive material.

We may remove submissions or restrict participation when reasonably necessary to enforce these Terms or protect users. Participation in a chat or comment feature does not create a confidential relationship with us.

16. Customer-Care Text Messages

If you separately consent to customer-care text messages, Culture Stream Network may text you about your inquiries, account, orders, or service.

Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.

Reply STOP to unsubscribe or HELP for assistance. You may also contact us using the information below. A request to stop text messages does not cancel your purchased service or subscription.

Marketing texts, if offered, require the applicable separate consent. We do not sell or share mobile opt-in information with third parties for their marketing or promotional purposes.

17. Privacy and Third-Party Services

Our handling of personal information is described in our Privacy Policy and Messaging Terms:

https://www.culturestreamnetwork.com/privacy-disclaimer-page

Payment processors, connectivity suppliers, application providers, financing companies, and other third parties may have their own terms and privacy practices. Any third-party terms affecting your purchase will be identified where applicable.

18. Service Interruptions and Beta Features

Maintenance, supplier outages, licensing changes, network conditions, and events outside our reasonable control may interrupt service.

Beta features may change or be withdrawn as testing continues. We will identify beta offerings where applicable.

Nothing in this section eliminates a service commitment, credit, refund, or other remedy expressly included in your order or required by law.

19. Suspension and Termination

We may suspend or terminate access for material violations of these Terms, unlawful activity, fraud, security threats, or nonpayment.

Where practical, we will explain the issue and provide an opportunity to resolve it. Immediate action may be necessary to protect customers, systems, or others.

Suspension or termination does not eliminate any refund or other right you have under applicable law.

20. Intellectual Property

Our names, logos, website materials, software, and original content are owned by Culture Stream Network or used with permission. Third-party programming and trademarks remain the property of their respective owners.

These Terms grant only the limited right to use the services as authorized. They do not transfer ownership of our or another party’s intellectual property.

21. Disclaimers and Limits of Liability

We will provide services according to the descriptions and commitments accepted with your order. Except for those commitments and rights that cannot lawfully be excluded, we do not promise uninterrupted or error-free operation.

To the extent permitted by law, neither party is responsible to the other for indirect or consequential losses arising from use of the services, such as lost business opportunities or lost profits.

This limitation does not exclude liability for fraud, intentional misconduct, gross negligence, or any liability that applicable law does not permit us to limit. Your statutory consumer rights remain unaffected.

22. Governing Law and Disputes

These Terms are governed by Texas law, subject to applicable federal law and any mandatory consumer protections in your place of residence.

Please contact us first so we can try to resolve a concern. Nothing in these Terms prevents you from contacting a regulator, pursuing an available payment dispute, or bringing an eligible claim in small claims court.

These Terms do not require binding arbitration or waive participation in a class action.

23. Changes to These Terms

We may update these Terms as our services change. The revised effective date will appear at the top of this page.

For material changes affecting an existing paid service, we will provide notice before the changes take effect where required. Updates will not retroactively change charges or resolve an existing dispute under different terms.

24. Contact Us

Culture Stream Network / CULTR+
11801 Domain Blvd
Austin, TX 78758

Phone: 833-MY-CULTR (833-692-8587)
Email: infor@culturestreamnetwork.com
Website: https://www.culturestreamnetwork.com